Please complete this form and return with system

IF YOU ARE SENDING IN A UNIT, PLEASE INCLUDE THE SOUNDHEAD AND LEADWIRES IF APPLICABLE. THESE ARE PERTINENT TO DIAGNOSE AND FIX YOUR UNIT. (IF THE BOARD IS BAD, YOUR EQUIPMENT NEEDS TO BE CHECKED….TO MAKE SURE THERE AREN’T FAULTY PARTS CAUSING BOARD ERRORS., ECT.

PLEASE MAKE SURE THAT THE UNIT IS PACKED EXTREMELY WELL TO AVOID DAMAGE WHILE SHIPPING!  We Suggest having the company you’re shipping with to pack it.

****PLEASE DO NOT SEND IN ONLY SOUNDHEADS*** OLDER SOUNDHEADS THAT ARE NO LONGER AVAILABLE TO BUY, ARE ABLE TO BE FIXED ***AS LONG AS THE HANDLE IS INTACT***

(SOMETIMES THE COST OF REPAIRS END UP COSTING JUST AS MUCH AS A BRAND NEW UNIT)

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You will be emailed an RA number upon receipt of your system

Please ship this unit and completed form to:

Chattanooga Medical Supply Equipment Service
Warehouse 11608 Perpetual Drive
Odessa, FL 33556

Repairs can take up to 2-3 weeks (sometimes units can take months to fix, depending on if parts are in stock). Sending a unit in is a minimum of $82.50 (plus shipping charges), which is waived if the unit is chosen to be repaired with our facility.