Equipment Repairs Services

Sending a Unit in for Repair:

Getting your equipment repaired is simple. Contact our office by phone or email, and we will provide you with a prepaid shipping label along with a Repair Form to complete and place inside the box.

Email: office@chattmed.com
Phone: 423-870-9030

Important: What to Include:

Please include the following items with your unit:

• Soundhead(s)
• Lead wires
• Any accessories related to the issue being reported

These components are often necessary for proper diagnosis and repair. For example, if a circuit board has failed, the entire system may need to be evaluated to determine whether another faulty component caused the board failure.

Packaging Requirements:

Please ensure that your unit is packaged VERY securely to prevent damage during shipping.

We strongly recommend having The shipping carrier (UPS) professionally package the equipment prior to shipment for you.

Improper packaging can result in shipping damage that may delay repairs or increase costs.

Soundhead Repairs:

Please do not send soundheads by themselves unless you are certain they only require preventative maintenance.

Many older Chattanooga soundheads that are no longer available for purchase can still be repaired, provided the handle remains intact.

Please note that some soundhead repairs may approach the cost of purchasing a replacement unit. In certain situations, replacing the equipment may be the more economical option, especially when considering warranty coverage on new equipment.

What Happens Next?

Once your system arrives at our repair facility, our technicians will begin evaluating the equipment based on the information provided on your Repair Form.

After the evaluation is completed, we will contact you with our findings and discuss available repair options.

Shipping Labels:

All shipping labels generated by Chattanooga Medical Supply are prepaid at no cost to you.

We simply need an email address for correspondence and label delivery.

Providing the label helps ensure your equipment is shipped to the correct repair facility and allows us to make the process as seamless as possible.

Repair Turnaround Time

Most repairs are completed within Days; however some units can take up to 1–2 weeks.

However, some repairs may take longer depending on the availability of replacement parts. In rare cases, repairs can take several months if parts are backordered or difficult to source.

Evaluation Fee

There is a $50.00 minimum evaluation charge, plus any applicable shipping costs.

If you choose to have the repair completed through our facility, the evaluation fee will be waived and applied toward the repair process.